Tickets take days and nobody owns the problem
What we do
One named account owner and a response time written into the SLA, measured on every ticket.
01 / 06Managed service and IT operations
Your whole IT operation, run under one written SLA.
Help desk, monitoring, patching, backup, vendor management and on-site support, handled by one team with one named account owner. Targets per priority are set after the assessment and measured on every ticket.
What is included
The exact scope is agreed in writing after the assessment. These are the parts most engagements cover.
01
Help desk
Tickets by WhatsApp, email or portal, timestamped from receipt to resolution.
02
Monitoring
Servers, network and critical endpoints watched around the clock, with alerts routed to the on-call engineer.
03
Patching and updates
Operating systems and key software kept current in maintenance windows agreed with you.
04
Backup and recovery
Backup jobs checked daily and restores tested on a schedule, not only when something breaks.
05
Vendor management
We deal with ISPs, hardware and licence vendors on your behalf and chase them to resolution.
06
On-site support
Engineers dispatched to your sites when a problem cannot be solved remotely.
When companies call us
IT knowledge sits with one person who might leave
What we do
Everything is documented as we take over: systems, access, vendors, procedures. The knowledge stays with your company.
Several sites, several vendors, no single picture
What we do
One contract and one report across every location and every vendor we manage for you.
What you receive
Written deliverables, so the work is visible to management and stays with your company if you ever leave.
Monthly report for directors
Live ticket dashboard
Asset and access inventory kept current
Written post-incident report after every P1
How an engagement runs
The same three steps for every service line, whether you contract one line or several.
01
Initial assessment
Half a day at your site, free. We map the current state and send the initial findings in writing.
02
Scope and proposal
A written scope with deliverables, timeline, and SLA targets where the service is ongoing.
03
Delivery and reporting
Weekly progress reports during projects, monthly reports for ongoing services. One account owner throughout.
Combine lines under one contract, one SLA and one account owner.
CybersecurityCloud computingDigital transformationSoftware developmentData analytics and business intelligence
Each line can also be contracted on its own. When a contract ends, all documentation, credentials and configurations are handed over in full.
Start with half a day at your site.
A consultant replies within one business day. The initial findings come in writing, with no obligation to continue.
Request a free initial assessment